ISG has the capability of providing Level 1 & Level 2 support for all rugged handheld devices for your company. ISG will co-develop a custom script for effective utilization of the help desk with your company. A team of customer service representatives will be available to you via a dedicated 800 phone number. Technical support will be setup in accordance with your operating hours requirements, a 24/7/365 option is also available for an additional fee. Level 2 support scripts will also be co-scripted with your company representatives for more technical troubleshooting. Some of the things may include but are not limited to database rebuilds, connectivity troubleshooting, timing out issues, and coordinating with your IT department for issue resolution.
As stated above, ISG is knowledgeable in using Device Management tools. It is our preference to leverage latest technology to help maximize up time for our customers. ISG’s customer support staff can be utilized to troubleshoot some of the most common problems with middleware, such as but not limited to: data omission, data file structure corruptions, data sequencing/timing, etc.