Did you ever wonder if you were getting what you were paying for concerning your service contracts with outside vendors?

• Are my service providers actually meeting their service level agreements (SLAs)?
  • Are my repeat repairs exceeding an agreed upon level or are they exceeding industry standards?
  • Is my guaranteed turnaround on repairs being met?
  • How much am I paying extra, beyond my contract price, for additional repairs and fees?
• How can I consolidate all of this information provided by all of the different manufacturers from whom I buy equipment?
• How competitive is the price I am paying for service?
• Who is actually doing my repairs and are they qualified to do so?
• Is there a better way for me to manage my business process and/or the way we have our equipment serviced?

ISG can help answer these questions with its Service Measurement Analysis program.  With our intimate knowledge of the after-market repair process, we can help you manage your service contracts and hold your service providers to their word.  We take the "work" out of gathering all of the information to answer these questions. 

ISG has developed a unique program that accomplishes the following:

• We collect service history records from all of the service providers you use.
• We monitor RMA/RAs and hold the service providers accountable for those that are almost out of repair turn
• We consolidate all important information, from all of your service providers, and present you with a consolidated repair on performance (daily, weekly or monthly, as required)
• We calculate the actual cost of your service contracts (price of service, cost of shipping, additional repair costs and fees) and present you with a "total cost of service" computation
• We can even act as a laison between the service providers and your company---maintaining your spares pool, supplying consummable items to your locations, etc.
• We can even take route rides with your drivers to determine if there is a better and/or more productive way for them to do their jobs.

All of this is presented to you through the ISG customer portal.  We offer customized solutions to meet you needs.  If you are interested in this program, contact your local ISG sales representative today.