ISG was first incorporated in 1995.   The original mission of the firm was to provide depot repair service for Norand Corp. (now Intermec Corp.) end users.  At the time, Norand Corp. was consolidating its service organization and shuttering most of its satellite service centers across the US.  The first service center closed was the eastern regional center.  The former eastern regional service center manager (a 15-year veteran with Norand), former technicians and other business management personnel formed the nucleus of what today is Interactive Services Group, Inc.  This model was duplicated in 1997 when the southwestern service center was closed.  Many of the former Norand Corp. employees were hired, forming the ISG southwestern regional service center. xxx

Since its inception, ISG has been customer-driven.  The founders were virtually pulled into the market by former customers, with whom they had close ties.  Once the customers received notification that the service centers were to be closed, they called the service center to discuss their options.  When they were told that they would have to now deal with a new, single service center that was half way across the country, they were not very happy.  Many of the larger, enterprise-level customers suggested that the service center manager open up an office in order to continue doing business with them.  After hearing enough of these pleas, he decided that an opportunity existed! 

Originally, ISG was staffed with employees who had over 150 years of experience with Norand Corp.  These included lead technicians, logistic personnel, regional service center managers, customer support specialists and system engineers.  The core team possessed a vast amount of experience in mobile computing, wireless networks, printer technology, telecommunications---and of course, customer support! 

Norand Corp. was consummed by several different companies over the next few years (Western Atlas, UNOVA, Intermec Corp.), clouding its focus and passing over some road bumps along the way.  During the ensuing years, ISG became known as the best source of information regarding the Norand Mobile Division, route accounting equipment line.  ISG has grown steadily by always focusing on its customer needs.

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